Consumer Protection

ACE’s Written and Oral Submissions on Bill 142, An Act to enact the Consumer Protection Act, 2023

On Tuesday, November 21, 2023, ACE’s Executive Director, Graham Webb, presented both written and oral submissions to the Standing Committee on Justice Policy. The focus of these submissions was the Ontario Legislature’s Bill 142, titled “An Act to enact the Consumer Protection Act, 2023,” which also involves amendments to the Consumer Reporting Act and various other Acts.

Read more

Ontario Government Consultation on Issues Related to Notices of Security Interest (NOSIs)

Ontario’s Regulatory Registry Consultation Proposal Number: 23-MPBSD012 Posting Date: October 17, 2023 Comments Due Date: December 1, 2023 Objective and Scope of this Consultation The Ministry of Public and Business Service Delivery is commencing this consultation to gather feedback to support the development of new approaches that could be appropriately scoped to address some of the consumer harms associated with the improper use of NOSIs.

Read more

Consumer Alert: Beware of rebate scams pretending to be from or endorsed by the Ontario Energy Board

The Ontario Energy Board (OEB) has received complaints from consumers about emails that have been made to appear to be from, endorsed by or affiliated with the OEB on how to qualify or apply for government energy rebates related to the COVID-19 pandemic. The emails typically include a link to an “application form” for these rebates that requires the consumer to schedule a home energy assessment.

Read more