Access to ACE’s Services
Since the COVID-19 pandemic was declared in Ontario in March 2020, as we have faced uncertainty and a global health crisis, our mission at ACE has become more important than ever, as the older population in our communities, particularly those residing in long-term care homes, remain the most vulnerable and hardest hit.
In response to the multiple COVID-19 waves, we have altered our service delivery approach. The ACE staff are working a hybrid work model, splitting their time between working in the office and working from outside the office. We continue to be open by phone for new intakes on Mondays, Wednesdays, and Fridays (9:00 a.m. to Noon and 2:00 p.m. to 4:00 p.m.), and we continue to provide services to ongoing clients. However, to ensure the health and safety of all we have decided, until further notice, the following:
- To only meet with clients or prospective clients in person when both our staff and the client are comfortable with meeting in person; and
- To only participate in meetings and public legal education activities in person when our staff feel comfortable.
The ACE offices are staffed for in-person appointments but we ask that you first contact us by phone at 416-598-2656 / 1-855-598-2656 to confirm our COVID-19 protocols. Drop-in are welcome during our scheduled intake hours.
As the situation surrounding COVID-19 is continually changing, we remain flexible and will modify our approach as required.
COVID-19 and Your Legal Rights: Information and Resources
As we know, the COVID-19 pandemic has resulted in many changes in behaviour in order to curb the pandemic and keep people safe. Changes have been mandated in many ways, for example through legislation laws, Directives, Orders, public policies, and institutional policies.
Please find below links to COVID-19 legal information and resources. However, please note that the materials on COVID-19 measures are subject to frequent changes or amendments. While we will attempt to keep the material current, there may be lag time due to the swift pace at which things change. If you have any questions about a specific COVID-19 issue as relating to a senior, please contact our office during our intake hours.
Retirement Homes Regulatory Authority: COVID-19 Information and Resources
Ministry of Health: COVID-19 Guidance: Personal Protective Equipment (PPE) for Health Care Workers and Health Care Entities – Version 1.0 – June 10, 2022
Ministry for Seniors and Accessibility: COVID-19 Guidance Document for Retirement Homes in Ontario. Version 4 – June 26, 2023
Memo from Ministry for Seniors and Accessibility Assistant Deputy Minister’s Office: RE: MSAA COVID-19 Guidance Updates – Dated: June 23, 2023
Memo from Ministry of Health, Health Programs and Delivery Division, Laboratories and Diagnostics Branch: RE: Extended access for COVID-19 rapid antigen testing until December
31, 2023 – Dated June 2, 2023
Long-Term Care Homes:
Ontario Ministry of Health: COVID-19 Guidance for the Health Sector
Minister’s Directive: COVID-19 Response Measures for Long-Term Care Homes
Government of Ontario: COVID-19 guidance document for long-term care homes in Ontario
Ministry of Health: Ontario Public Health Standards: Requirements for Programs, Services and Accountability: Infectious Disease Protocol Appendix 1: Case Definitions and Disease-Specific Information – Effective May 2023
Ministry of Long-Term Care: COVID-19 Guidance Document for Long-Term Care Homes in Ontario – Dated: June 26, 2023
Ministry of Long-Term Care: COVID-19 Response Measures FAQs – Dated: June 26, 2023
Memo from Office of the Associate Deputy Minister, Long-Term Care Operations, Ministry of Long-Term Care RE: COVID-19 Response Measures Update – Dated: June 23, 2023
Ministry of Health: COVID-19 Guidance for the Health Sector
Ministry of Health: COVID-19 Guidance: Acute Care – Version 9 – January 11, 2023
O. Reg. 319/21: TRANSFER OF HOSPITAL PATIENTS filed April 28, 2021 under Emergency Management and Civil Protection Act, R.S.O. 1990, c. E.9
Reports on Response to COVID-19
Ontario’s Long-Term Care COVID-19 Commission – Final Report
Long-Term Care COVID-19 Commission Transcript: The Advocacy Centre for the Elderly – Graham Webb, Jane Meadus, Alyssa Lane on Wednesday, September 23, 2020
Office of the Auditor General of Ontario: COVID-19 Preparedness and Management. Special Report on Pandemic Readiness and Response in Long-Term Care – April 2021
Patient Ombudsman: COVID-19 Special Report 1
Patient Ombudsman: COVID-19 Special Report 2
Patient Ombudsman: COVID-19 Special Report 3
Ombudsman Ontario Investigation into the Ministry of Long-Term Care’s oversight of long-term care homes through inspection and enforcement during the COVID-19 pandemic: Lessons for the Long Term – September 7, 2023
To report anyone charging higher-than-usual prices for in-demand products, you can report online or call Consumer Protection Ontario at 1-800-889-9768 between 8:30 a.m. and 5:00 p.m., Monday to Friday.
General COVID-19 Legal Information and Resources:
Steps to Justice COVID-19 resources (topics include Abuse and Family Violence, Criminal Law, Debt and Consumer Rights, Employment and Work, Family Law, Health and Disability, Housing Law, Human Rights, and Income Assistance)
COVID-19-related Legislation, Orders, and Bylaws:
Information about local orders and by-laws related to COVID-19 can be obtained from either the City or Municipality in which you live or their Public Health Unit by going to their website or contacting them directly