Contact Us

Intake Hours for New Inquiries

We offer intake for new inquiries on Mondays, Wednesdays, and Fridays from 9:00 AM to 12:00 PM and 2:00 PM to 4:00 PM.
Please note that we do not take new inquiries on Tuesdays or Thursdays.

If a public holiday falls on an intake day, intake will not be rescheduled to another day that week.
On the Friday before a long weekend, our office closes at 3:00 PM, and intake hours will be shortened accordingly.

Office Hours

Our office hours are Monday to Friday from 9 a.m. to 5 p.m. (closed on government/public holidays). For new inquiries, please see intake hours, above. Our general voicemail is monitored Monday to Friday from 9 a.m. to 5 p.m.

How to Find Us

ACE is located at 55 University Avenue, Suite 1500, Toronto, Ontario M5J 2H7. The building is located on University Avenue at Wellington Street West, just south of King Street West.  55 University provides direct access to the city’s underground pedestrian PATH system and is connected to the Yonge-University subway line at St Andrew’s station.

Our office is wheelchair accessible. View our location and get directions via Google Maps.

Public Transportation

Our office is located steps away from the TTC St Andrew’s subway station.  For specific directions, please visit www.ttc.ca or call the TTC at 416-393-INFO (416-393-4636).

The St Andrew subway station is fully accessible. It has two elevators open to the public: one elevator provides service from the corner of University Avenue and King Street West to the PATH system and the food court at 145 King St. W. and the TTC concourse.

You can enter into the 55 University building directly from the PATH system.

Accessible Drop-Off Location for Wheel-Trans

If you are arriving by Wheel-Trans, please do not use “55 University Avenue” as your drop-off address, as this will direct drivers to the front of the building, where a concrete bike lane barrier prevents safe sidewalk access. Clients dropped off here must travel in a live lane of traffic to reach the corner of Wellington and University to access the sidewalk — a dangerous and inaccessible route.

Instead, please ask Wheel-Trans to drop you off on “Orillia Street (behind 55 University Avenue accessed from Wellington Street W)”. This location provides safe, direct access to the building’s rear accessible entrance. Drivers are able to pull up right next to the door, avoiding any traffic hazards.

If you have any questions about accessibility or how to get to our office, please call us in advance — we’re happy to help.

Parking

Three floors of underground parking are available for a fee in the building.  The entrance to the parking garage is found on Wellington Street West.