Long-term Care Homes Resources

ACE Publications

External Resources

Long-Term Care Home Complaint Process:
How to Make a Complaint about a Long-Term Care Home
Ministry of Long-Term Care
Inspection Reports on Long-Term Care Homes

Community Legal Education Ontario (CLEO)

Residents’ Bill of Rights: Your Rights if You Live in a Long‑Term Care Home

Droits de la residente et du resident: Declaration des droits des personnes qui vivent dans des foyers de soins de longue duree en Ontario

Concerned Friends, a Voice for Quality in Long Term Care

Concerned Friends – A Voice For Quality in Long-Term Care

Additional Resources

Information and Privacy Commissioner

Patient Ombudsman

Home and Community Care Support Services (HCCSS)

Health Quality Ontario

Ministry of Health and Ministry of Long-Term Care – Seniors’ Care: Home, Community and Residential Care Services for Seniors

Ontario Association of Residents’ Councils (OARC)

Family Councils Ontario (FCO)


Jury Recommendations from the Inquest into the Deaths of Ezz-El-Dine El-Roubi and Pedro Lopez


Public Inquiry into the Safety and Security of Residents in the Long-Term Care Homes System (Gillese Inquiry) – July 2019


Fixing Long-Term Care Act, 2021

O. Reg. 246/22

Health Care Consent Act

O. Reg. 104/96

Personal Health Information Protection Act, 2004

O. Reg. 329/04