Home Care Resources

ACE Publications

External Publications

Home and Community Care Support Services: Compliments & Concerns

Home Care Complaints:
Long-Term Care ACTION Line: 1-866-876-7658

Patient Ombudsman: 416-597-0339,
1-888-321-0339, 416-597-5371 (TTY)

Community Legal Education Ontario (CLEO)

Home Care Bill of Rights   provides information about the Bill of Rights, also available in French Déclaration des droits en matière de soins à domicile

Home Care Complaints and Appeals   explains how to make a complaint or start an appeal about home care , also available in French Plaintes et appels en matière de soins à domicile

Additional Resources

Home and Community Care Support Services: 310-2222 (no area code required)

Find Your Home and Community Care Local Branch

Health Services Appeal and Review Board

Ministry of Health and Ministry of Long-Term Care – Home, Community and Residential Care Services

Home Care Ontario

Ontario Community Support Association : 1-800-267-6272


Home Care and Community Services Act

O. Reg. 386/99 – Provision of Community Services

Community Care Access Corporations Act

The Steps to Justice website offers step-by-step information about home care and other common legal problems.